Royal Aeronautical Society
Human Factors Group

Disruptive Passengers 
British Airways Conference Centre, Cranebank 
12 October 1999
Morning Programme
Presentation topics are working titles and may change
09:45	Registration and Coffee	
09:55	Welcome and Chair, Capt. Jeremy Butler, Chairman, RAeS HFG Committee	
10:00	Keynote Address: Renee Sheffer, 
A Victim's Perspective - What Went Right, What went Wrong	
	Michael Sheffer: Changing Attitudes and Response to Passenger Disruption	
10:50	Capt. Russell Kane, Barrister/Aviation Consultant, Parc Aviation	
	Legal Aspects	
11:30	Coffee Break	
11:45	P.C. C. Tracey, Heathrow Police Training Unit	
	Heathrow Police Response to Disruptive Passenger Element	
12:15	Mr. Pat Donovan, MD React Ltd.	
	Violence in the Skies	
12:45	Lunch to 13:45	
13:00	During lunch - ACA Ltd. Video Resources for Disruptive PAX training	
Afternoon Programme
13:45	Capt. Jason Holt, Virgin Atlantic Airways	
	Passenger Incident Analysis and Trends	
14:00	Introduction to Workshop Sessions, Capt. Jeremy Butler	
	Leaders
•	Capt. Jason Holt, Virgin Atlantic Airways HF
•	Debbie Sansome, Britannia Airlines Flight Safety
•	Carey Edwards, LMQuality Ltd.
•	Diane Disley, Air2000 Ltd. 
•	Martin Evans, British Airways Flight Crew Training	Reporters
•	Capt. Roger Benison (FDM UK)
•	Andy Bodiam (Monarch)
•	Sheila Johnston (Virgin HF)	
	Topics
1.	What can you do and when can you do it?  What, for example, does "In flight" mean; what degree of force is reasonable in what jurisdiction?; what are the legal consequences if something goes wrong?	
	2.	Does training for disruptive passenger incidents need to be integrated?  How should SOPs reflect the need for flight crew involvement, if any? 	
	3.	What is an acceptable minimum of post-incident support for staff?  (e.g. PTS counselling, legal assistance, disability compensation, leave etc.)	
	4.	What are the key steps in setting up a company programme to deal with problem passengers?  e.g. outsourcing vs. in-house, availability of external resources such as police, scoping the programme for budgetary purposes etc.	
	5.	What steps could be taken to prevent the problem reaching the aircraft?  e.g. changes in ground agent procedures, early warning training, company policy issues, discretionary delays by flight dispatchers, industry code of conduct for PAX etc. 	
	6.	Onboard contributory factors: How important are other passenger comfort aspects incl. air refresh rate, seat pitch, etc.? 	
	7.	Social psychology: are we missing strategies from other fields? 	
15:15	Tea	
15:30	Report Back	
16:00	Discussion of workshop reports with industry leaders	
16:30	Close of proceedings	
Note: 	Attendance is by pre-registration only.   To register please return the attached form, with your cheque for £30, payable to the CRM Working Group, to:
Tricia Forrest-Holden, Human Factors Technology Group
College of Aeronautics, Cranfield Univ.  Cranfield Beds.  MK43 0AL 

Registration Form
Name: 	____________________________________ 
Phone: 	____________________	Fax:  ________________________
Address:	_____________________________________________________
	_____________________________________________________
Email:	________________________Car Registration: _______________

Professional background (tick whichever apply):  	
T/IRE		CRM Developer		Operational Mgmt		
CRM Trainer		ATCO		Regulator		
Maintenance		Cabin staff		Human Factors 		
A/C Design		Facilitator		Flight Deck crew		
Please return this form with your cheque for £30 to:
Mrs. Tricia Forrest-Holden, Human Factors Technology Group
College of Aeronautics, Cranfield Univ.  Cranfield
Beds.  MK43 0AL    Fax: 01234-750192
Your registration is confirmed when we receive it.  If you have an email address, please include it to help us reduce costs.  Priority is given to operational and training staff.  If the event is oversubscribed we will advise you as soon as possible if we cannot offer a place - N.B. The deadline for registrations is 7 days before the conference.  Receipts are available at the door on request - they are not available before the conference.  Please make cheques for £30.00 payable to the CRM Working Group.
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Disruptive Passenger Incidents - A Life-cycle Review
Aim
To share industry-wide experience and knowledge of the causes, management, consequences and prevention/mitigation of disruptive passenger incidents based on current best practice.

Objectives
•	review the present industry position on PAX incidents
•	advise on practical tactics, strategies and programme development
•	consider causal factors, trends and strategies from other fields
•	report back on significant issues of concern to the industry

For further information
see the HFG web site:   http:www.raes.org.uk/human_factors/menu.htm, 
or contact the RAeS Conference Office: ph: +44-171-499-3515, email jedda.caldwell@raes.org.uk

Forthcoming Conferences: 
February 23, 2000	EFIS Mode Awareness - Gatwick miniconference on mode awareness and Crew Co-ordination issues in EFIS design and operation
October 18, 2000	Disruptive Passengers - Main Conference at RAeS in London in conjunction with the Air Law and Aviation Medicine Groups.